Registrations going missing

论坛 技术问题 Registrations going missing

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  • #5472

    Our camp is this Friday and i’m just now learning that many registrations have gone missing. When I heard about the first couple I figured it was user error, but now I’ve have about 10 people indicate that they filled out the form on the Register page but for some reason it didn’t go through to the THATCamp registration database.

    Any idea why? It’s a bit late to do anything now, but I’m getting nervous that we’re not going to have enough food…

    http://ritdhss2016.thatcamp.org/

    #5473
    阿曼达法国
    Keymaster

    让人惊讶, that’s no good. Let me take a look at the actual database and see if there are any records there — can you give me a name or two of people it’s happened to? You can send them to @ thatcamp.org">chair@ thatcamp.org if you don’t want to post them publicly.

    #5474
    阿曼达法国
    Keymaster

    In fact the more info you can tell me about it, the better I can troubleshoot, so do please forward emails from whoever you have reporting that issue to @ thatcamp.org">chair@ thatcamp.org. 对不起,麻烦!!

    #5475

    谢谢! Just shot you an email with names.

    #5692
    Kristen Lillvis
    参加者

    I have had this same problem this week and last–several people have said they registered but the registrations aren’t going through.

    #5693
    阿曼达法国
    Keymaster

    嗨克里斯汀,,en,我清除缓存并更新,,en,有良好的THATCamp,,en,无论是缓存中清除或有人修好了,,en,我改变了THATCamp俄亥俄州,,en,我到底能有月的日期,,en,但它没有显示在网页THATCamp向上,,en,会有人请帮我更新的日期,,en,主题公告,,en,测绘和地理信息系统,,en,当我们开始计划的细节我们,,en,组委会已决定将重点选择一个特定主题的对话,我们相信这将是极大的兴趣,以各种各样的,,en,中央NM THATCamp时间表,,en,中央新墨西哥THATCamp,,en,将举行,,en,分在全国西班牙裔文化中心的Dominici教育大厦,,en,在上午检查和登记,,en,前厅,,en,合作,,en,你想分享什么,,en,在THATCamp会议由您决定,,en,参与者,,en, this is for THATCamp Marshall 2018 在 http://marshall2018.thatcamp.org/, 正确? Not THATCamp Ohio 2018 在9月?

    You’ve got 29 approved registrations on THATCamp Marshall 2018, and they’ve all got active user accounts, so everything looks normal. When you say they “didn’t go through,” do you mean that the registrant didn’t get their activation email? Emails from WordPress do often go to spam, so that could be what’s happening — you can ask your registrants to check their spam folder or (which is easier) just reset their password by clicking on the “登录” link on your site at http://marshall2018.thatcamp.org/wp-login.php and clicking “Lost your password?” They will need to enter the same email address they used to register for the site.

    If on the other hand people are saying they can’t *finish* the registration process, that would be more worrying. Can you take a look at your registrant or user list and let me know if there’s a person who should be on it but isn’t? A name is sufficient. That would help me to figure out what exactly is happening.

    #5694
    阿曼达法国
    Keymaster

    顺便说说, regarding the issue that began this thread, I looked through my email and it looks like we never figured out what was going on there. But do note that although it’s not a perfect solution you can add users to your site manually — see instructions near the bottom of the Help page http://thatcamp.org/help/organize/registrations/ underneath “Other means of registration.” They won’t show up in the Registration list, but they will have access to the site and will show up on the Campers page.

    #5696
    Kristen Lillvis
    参加者

    谢谢, 阿曼达. We figured out that it might be a browser issue (IE)? I appreciate your help!

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